Help center
Questions, answered.
Can't find your answer? Email care@willowremedies.com and a real person will reply within 1 business day, Monday to Friday.
Using it
How do I use it?+
Swing the spray arm out until it clicks. Aim at the back of your throat, press twice, and breathe in slowly through your mouth. Use it morning and night, and up to 4 times on harder days.
How fast will I notice a difference?+
Most people feel a cool, open breath within a minute. Mucus usually starts loosening in the first week, and quieter mornings tend to come in weeks 2 to 4.
I'm coughing more. Is that normal?+
Yes, for a few days. As mucus loosens, you can bring it up instead of fighting it. It usually settles within 7 to 10 days.
How long does a bottle last?+
About 30 days at 2 sprays, twice a day.
The spray arm feels stiff. What do I do?+
Swing it out firmly until you hear a click, then press the pump 2 or 3 times into a tissue to prime it. If it still doesn't spray, email us and we'll send a replacement.
I still smoke. Will it help?+
Many customers still smoke or are cutting down, and tell us their mornings feel easier. Quitting is still the best thing for your lungs, and Willow Remedies is a good companion while you do.
Ingredients & safety
What's in it?+
Eucalyptus leaf, peppermint leaf, licorice root, calendula flower and honeysuckle flower extracts, plus menthol. The base is purified water, vegetable glycerin and potassium sorbate. No alcohol, sugar, gluten or dyes.
Is it safe with my medications or inhaler?+
Willow Remedies is a gentle herbal formula many customers use alongside their regular routine. It doesn't replace any medicine. If you take prescriptions, have high blood pressure or a heart condition (licorice root), or are pregnant or nursing, show the label to your doctor first.
What does it taste like?+
Like a strong menthol cough drop. No alcohol burn. The first spray may make your eyes water; most people are used to it by day three.
Where is it made?+
In a cGMP-certified facility, with third-party testing on every batch.
Orders & shipping
When will my order arrive?+
Orders ship within 1 business day. Most arrive in 6 to 10 business days in the US and 7 to 15 business days worldwide. Bundles of 3 or more ship free with tracking. For a single item, the rate is shown at checkout.
How do I track my order?+
We email your tracking number when your order ships. You can also use our Track my order page with your order number and email.
Can I send it to someone else?+
Yes. Enter their address at checkout and add a note. The packing slip shows no prices, and we include large-print directions.
Can I change or cancel my order?+
Email us as soon as possible. If your order hasn't shipped, we can change the address or cancel it. Once it has shipped, you're still covered by the 60-day guarantee.
Returns & guarantee
How does the 60-day guarantee work?+
Email us within 60 days of delivery with your order number. We'll refund your order in full, even if the bottles are empty. No need to send anything back. Full details.
My order arrived damaged or leaking.+
Sorry about that. Email us a photo and your order number and we'll send a replacement for free.
How long do refunds take?+
Once approved, refunds go back to your original payment method within 5 to 7 business days.
Still have a question?
A real person replies within 1 business day, Monday to Friday.